F.A.Q.
Frequently Asked Questions
Which payment options do you offer?
We offer various payment options. Consult our pay page for this. We can guarantee 100% secure payment through our Payment Provider Mollie. You pay in a familiar environment such as Ideal, CreditCard and PayPal.
What are the shipping times?
Orders that arrive before 4 PM (CET) are processed the same day. Orders after Friday 4 PM (CET) till Sunday are shipped on Monday.
The Netherlands – (1-2 days)
Europe – (2-7 days)
Do you ship worldwide?
We work with reliable carriers such as Post NL, DHL and DPD.
For now we only deliver in the countries listed on the Delivery & Returns page. Is your country not mentioned here? Contact us and we’ll see the options!
Can I return my order?
Yes, you can return the goods within 14 days. During this period you can return the order unused, undamaged and completely in the original packaging.
Use the return form on our website and place it on the original packaging.
What are the returning costs?
Unless otherwise agreed (for example in case of defects), the costs for returning are at your own cost.
My order is incomplete or damaged, what to do?
Contact our customer service, we will try to help you further.